How to Get Support

Created by Lynne Darroch, Modified on Fri, 10 Oct at 10:29 PM by Lynne Darroch

Your Studio (yearbook company, portrait studio) can assist you with the following:

  • Your account setup and renewal
  • Your primary account login information
  • Your book's page count
  • Your submission deadlines
  • Your final proof review (prior to sending the book to print)
  • Online store inquiries
  • All fulfillment, billing, and shipment details



The Studio Source / Memento Team can help with the following:

  • Software usage information not covered in this knowledge base
  • Bug/issue reporting



How to Reach Our Team


EMAIL - support@studiosourceyearbooks.com

  • How-to questions
  • Feature requests
  • Bug reports: please be sure to include your browser type, what feature you were trying to use, the steps taken and the results when you followed those steps. This will help our team reproduce the issue.

PHONE
  • Callback request (voicemail): 1-888-308-0692 
  • Schedule a callback on our calendar

SCREENSHARE
  • Schedule a one-on-one software demo for school advisers 
    Important: Our team is happy to provide software review sessions advisers who work with a student yearbook team. but we strongly advise against requesting an in-class demo. Our team helps advisers / editors-in-chief get set up for success, then they can get their students set up in Memento. Our experience has shown that students will be most engaged in their yearbook project by accessing the software directly in Memento's editor, not attending a group screen share in class.




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